I went through the options and found firewall, added a TCP/UDP rule (my router can do either or both), set it to port 80 (nothing more complex than that, it wasn't forwarding ports or anything), saved it and waited a few minutes for it to become active. So I thought it's worth trying and went into the admin system on my modem/router at home. After trawling through lots of posts there was a post about how enterprise could change the firewall settings on their servers for better speed (although nothing useful for desktop users). I found on my machine that any of the mac security settings such as the firewall were turned off and not affecting download speed. I do remember the early modems and it's ludicrous that with the money and talent Adobe has at their disposal, they can't get it better!īut anyway, I'll explain the solution. Please do something about it like thousands of people have been asking you to do. Yes you may have a large demand on your system but hey, you are getting paid by us and you should use some of that money to improve the delivery of your product, because if this was my work and the performance was this bad, by now I would be looking for work. You should take this on board, increase the number of software servers and your infrastructure designs to make the experience better for your customer base so we have more customer satisfaction and enjoy our Adobe 'experience'.ĭon't treat us like people who know nothing about the back end as many users like myself are IT staff themselves and understand this stuff. You make millions of $$ from subscribers all around the world and EVERYONE is complaining about download times, it is a COMMON THEME. In the whole scheme of things, Adobe needs to look at 2 things (1) we PAY for this service (2) the delivery is NOT good enough. Also being in Australia we sometimes download at around 11pm at night (and all through the night as is required to get your downloads finished) when other parts of the world are offline. I have never had a 'fast' (or for that fact, 'reasonable' download ) from Adobe in the 3 years I have owned it.
Adobe's infrastructure must be some of the worst in terms of design and load-sharing.
This is stock standard response from any support person.
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